Refund Eligibility
Customers may request a refund within 24 hours of placing their order. The 24-hour refund window begins from the time the order is placed. To be eligible for a refund, the customer must contact our customer support team within this timeframe.
Grounds for Refund
Refunds will be granted in the following circumstances:
– The customer is not satisfied with the final book.
– The customer experiences technical issues or errors that prevent them from accessing or utilizing our services.
Refund Process
To request a refund, customers must contact our customer support team by email at support@piction.in. Our team will review the request and respond within a reasonable timeframe. If the refund request is approved, the refund will be processed back to the original payment method used for the purchase.
Please note that the timeframe for the refund to be reflected in the customer’s account may vary depending on the payment processor (e.g., Stripe) and their respective policies. Customers are encouraged to review the refund policies of the payment processor for more information.
Refund Denial
Refund requests made after the 24-hour refund window will be denied. Additionally, refunds may be denied in the following circumstances:
– The customer has already received and accepted the completed book.
– The refund request is made for reasons not covered by our refund policy.
Money-Back Guarantee
We offer a 100% money-back guarantee for customers who are not satisfied with the final book. If you are not completely happy with your purchase, please reach out to our customer support team, and we will be happy to assist you with the refund process.
We reserve the right to modify or update our refund policy at any time. Any changes will be posted on our website.
If you have any questions or concerns regarding our refund policy, please contact our customer support team at support@piction.in.
By using our website and services, you acknowledge and agree to our refund policy.